Refund and Returns Policy
RETURN POLICY
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
RETURN
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@oceanmart.co.in to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Ocean Mart
Attn: Returns
RMA #
Gali No. 5 , Near New Jain Mandir , Jain nagar
Rohini Sector 38
Delhi, Delhi 110081
India
Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return.
Please allow ten (10) days from the receipt of your item to process your return.
Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
SHIPPING POLICY
At OceanMart, we are committed to delivering your gardening products in a timely and efficient manner. Please review our shipping policy below for detailed information on delivery timelines and procedures.
Shipping Methods and Delivery Timelines
- Delivery Time: 5-7 business days
- Cost: Calculated at checkout based on weight and destination
Processing Time
- All orders are processed within 1-2 business days.
- Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Confirmation and Order Tracking
- You will receive a Shipping Confirmation email once your order has shipped containing your tracking number(s).
- The tracking number will be active within 24 hours.
Damages
OceanMart is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
EXCEPTIONS
Please Note
● – only orignal Item will be accepted
● – The item must be functional and not damaged.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
call : 8130341556
mail : info@oceanmart.co.in
Thank you for shopping with OceanMart! We look forward to helping you with all your gardening needs.
